Frequently Asked Questions

If you have any questions that are not addressed here, please contact us at product@antaraetp.com

Can I track the signing process?

Yes, IzeSign provides real-time tracking, allowing users to monitor:

1. Who has signed.

2. Who is pending.

3. Sending reminders to recipients.

Can I use a digital certificate?

Yes, IzeSign supports certified digital signature providers for enhanced legal compliance.

Can a document be merged for sending to the same recipients?

Yes. After uploading the first document, select Add Document to merge multiple files into a single envelope before sending.

Do signers need an account to sign a document?

Yes, recipients must create an account before accessing and signing documents.

Does IzeSign support CC and BCC recipients?

Yes:

1. CC (Carbon Copy) recipients receive a copy of the document and are recorded in the audit log.

2. BCC (Blind Carbon Copy) recipients receive a copy but are not recorded in the audit log.

How do I contact support?

For assistance, please contact our support team via Email: product@antaraetp.com

How do I register for an IzeSign account?

To create an account:

1. Navigate to the Sign Up page.

2. Fill in the required credentials.

3. Check your registered email inbox for a confirmation email.

4. After confirming, you will be directed to fill in your basic company details to set up your organization account.

How long are signed documents stored?

1. IzeSign securely retains documents as long as the account remains active.

2. If an account remains inactive for two years, all documents (sent, signed, and voided) will be permanently deleted.

Can I store contact information?

Yes, you can save and edit contact names and email addresses for future use in signing documents. In the contact list, you can also add the company name, position, and notes, which are visible to your entire organization.

How many recipients can be added per document?

You can add up to 50 recipients per document. There's also an option to enable sequential signing, where recipients sign in a preserved order.

Is there a free version of IzeSign?

Yes, we offer a basic free plan that allows individual users to send up to five documents for signatures. For advanced features such as bulk signing, team management, and API access, please contact product@antaraetp.com

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