Frequently Asked Questions

If you have any questions that are not addressed here, please contact us at product@antaraetp.com

Can a document be merged for sending to the same recipients?

Yes. After uploading the first document, select Add Document to merge multiple files into a single envelope before sending.

Can I add additional security to my account?

Yes, IzeSign offers Two-Factor Authentication (2FA), allowing users to connect their accounts with an authenticator application on their smartphones for added security.

Can I cancel a document after sending it?

Yes, you can void a document by selecting Void. An email notification will be sent to the recipients, and the document will no longer be available for signing.

Can I delete my account?

Only the Super Admin (the first user who registered the account) can delete the account.

This can be done by navigating to Profile > Account > Delete Account.

1. If an organization has multiple Super Admins, the account will remain active unless all Super Admins delete their accounts.

2. You will be required to either transfer documents to another user or assign a new Super Admin before deletion.

3. If no Super Admins remain, the entire organization and associated user accounts will be permanently deleted.

Can I edit a document before sending it for signature?

No. Once a document is sent, it cannot be modified for security reasons.

Can I integrate IzeSign with other applications?

Yes, IzeSign offers API integration for businesses that require seamless e-signature workflows. Please contact product@antaraetp.com for more information.

Can I re-send a document to different recipients?

Yes. Navigate to Document Templates or Submissions, then select Add Recipients.

Can I save my signature and initials for future use?

Yes. You can upload or draw your signature and initials in Profile > Signature and Initial Section.

Can I schedule when a document is sent or viewed?

Yes, IzeSign offers the following options:

1. Send Later – Schedule a document to be sent at a later time.

2. Reminders – Set automatic reminders for recipients.

3. Expiry Date – Set a deadline for the recipient to sign, with an automated reminder sent one day before the expiration date. Expired documents will be moved to the Void page.

Can I send documents for signature requests?

Yes. You can upload a document and invite multiple signers via email. Each recipient will receive a secure link to review and sign the document.

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