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Frequently Asked Questions

If you have any questions that are not addressed here, please contact us at [email protected]

Can I cancel a document after sending it?
Yes, you can void a document by selecting Void. An email notification will be sent to the recipients, and the document will no longer be available for signing.
Can I edit a document before sending it for signature?
No. Once a document is sent, it cannot be modified for security reasons.
Can I re-send a document to different recipients?
Yes. Navigate to Document Templates or Submissions, then select Add Recipients.
Can I save my signature and initials for future use?
Yes. You can upload or draw your signature and initials in Profile > Signature and Initial Section.
Can I schedule when a document is sent or viewed?
Yes, IzeSign offers the following options:
1. Send Later – Schedule a document to be sent at a later time.
2. Reminders – Set automatic reminders for recipients.
3. Expiry Date – Set a deadline for the recipient to sign, with an automated reminder sent one day before the expiration date. Expired documents will be moved to the Void page.
Can I send documents for signature requests?
Yes. You can upload a document and invite multiple signers via email. Each recipient will receive a secure link to review and sign the document.
Can I sign documents on my phone?
Yes, IzeSign is fully mobile-friendly and compatible with smartphones and tablets.
Can I track the signing process?
Yes, IzeSign provides real-time tracking, allowing users to monitor:
1. Who has signed.
2. Who is pending.
3. Sending reminders to recipients.
Can a document be merged for sending to the same recipients?
Yes. After uploading the first document, select Add Document to merge multiple files into a single envelope before sending.
Do signers need an account to sign a document?
Yes, recipients must create an account before accessing and signing documents.
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